Telcos’ ambitions can go only as far as their networks’ prowess.

Without high-performing networks, Communications Service Providers (CSPs) cannot become more than commoditised pipes. Networks satisfy elementary customer needs while demanding heavy investments. Lack the right knowledge to manage them and you risk jeopardising your top- and bottom-lines. Get them right, and you will have secured the basics to aim at higher digital aspirations.

Without high-performing networks, Communications Service Providers (CSPs) cannot become more than commoditised pipes. Networks satisfy elementary customer needs while demanding heavy investments. Lack the right knowledge to manage them and you risk jeopardising your top- and bottom-lines. Get them right, and you will have secured the basics to aim at higher digital aspirations.

Digital experiences of today and tomorrow rely on your network.

Providing the physical networks of local, national, and global connectivity, the telecommunications industry has been instrumental in enabling the proliferation of digital technologies and services that have transformed our world and the way we live. And, in the so-called digital era, end-user experiences are what matter first and foremost.

Differentiating digital experiences depend on first-class network performance. As such, network superiority is essential for any CSP to lead in an ever-increasingly competitive market, where customers don’t tolerate poor network quality or insecure and obsolete technologies.

Foster customer loyalty with enhanced network experience.

The consumer-led landscape is driving the desire for more on-demand content and ever-faster network speeds, with zero tolerance for failures. Behaviours are changing: the majority of media interactions are screen-based, and customer loyalty is only as reliable as the experience your network is perceived to deliver.

Customer experience is the linchpin to every CSP’s success. Yet, it has never been more challenging for network teams to guarantee always-on service availability and superior quality, all while keeping OPEX and CAPEX under tight control.

“The growth in data consumption and the surge in the number of connected devices are likely to require future networks to have 1,000 times more capacity than is available today. At the same time, a growing number of real-time applications will demand that end-to-end network latency be reduced to milliseconds, to enable a seamless and lag-free experience in browsing, watching videos or even remotely controlling robots or vehicles.”

(Source: Digital Transformation Initiative, Telecommunications Industry, World Economic Forum, January 2017)

Get your network future-ready.

According to the GSMA Mobile Economy Report 2018, the number of unique mobile subscribers will reach 5.9 billion by 2025, and the number of Internet of Things (IoT) connections (cellular and non-cellular) will increase more than threefold worldwide between 2017 and 2025, reaching 25 billion. Still looking out to 2025, the mobile industry should reach 1.2 billion 5G connections, 5 billion mobile internet users and nearly 6 billion unique mobile subscribers, with 3 in 4 mobile connections operating on smartphones. 2025 is not that far. Your network needs to be ready.

Our solutions are designed to enable you to understand how all interactions between machines to machines, and humans to machines, affect customer experience. They provide real-time sight of how your network is being used, its performance, and foretell changes in trends and patterns. With this depth of knowledge, you can do what is needed, when it is needed, where it is needed.

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