Customers do not call to report a network node is down: they complain about not being able to stream videos.
The “always-on” nature of data connectivity services requires CSPs to place a higher emphasis on service availability and quality, across all applications and all customers.
From your network infrastructure to the users’ device settings, through the content and applications servers, a multitude of interacting elements define customers’ experience on your network. We built our Network Analytics solution to enable a user-plane perspective of identifying and analysing how each component impacts the customer experience, complementing standard network troubleshooting tools.
Network Operations, Network Planning and Optimisation
Real-time view of how customers are experiencing each application enable a faster time-to-response and resolution
KQI can be monitored at a very granular level, allowing in depth troubleshoot and recovery
- Deep Granularity
- True Real-time